Privacy Policy

ProsNearby ("ProsNearby", "we", "us") operates an online marketplace that matches homeowners with vetted local home-service pros — plumbers, electricians, HVAC techs, roofers, remodelers, landscapers, and more. This policy explains what we collect when you visit prosnearby.com or submit a match request, pro application, or other form on the site.

Homeowner match requests. When you submit a request through /get-matched or a similar form, we collect your name, email, phone (optional), ZIP, city/state, the trade you need, a description of the job, your timing, and your estimated budget.

Pro applications. When a business applies to join the network through /for-pros/apply, we collect business name, owner name, contact details, trades offered, service areas, license number, insurance carrier, years in business, and monthly lead capacity.

Automatic data. Standard server logs (IP, browser, referrer, page viewed) and, with your consent, analytics cookies that measure aggregate site performance. See our Cookie Policy.

• Match homeowners with up to 3 vetted local pros for the job described.
• Deliver job leads to matched pros so they can prepare a quote.
• Send transactional confirmations, follow-ups, and account notices.
• Vet pro applicants and prevent fraud or abuse on the platform.
• Improve our matching, site performance, and user experience.
• Meet legal, accounting, and tax recordkeeping obligations.

We do not sell your personal information.

With matched pros. When we match you with a pro, we share your name, contact details, ZIP, and the job description you submitted so the pro can reach out with a quote. You can ask us to remove your information from a pro's queue at any time.

With sub-processors. We use trusted third parties to run the business — hosting, email delivery, analytics, and customer support tooling. Each is bound by confidentiality and data-protection obligations.

When legally required. We disclose information when compelled by law, subpoena, or to protect rights, safety, or property.

Match-request data is retained for up to 24 months so we can resolve disputes, prevent abuse, and improve matching quality. Pro application and account data is retained for the life of the relationship and for 24 months after termination, except where longer retention is required by law. You can ask us to delete your data sooner — see Section 6.

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information; to opt out of the sale or sharing of personal information (we don't sell, and our sharing with matched pros is limited to delivering a service you requested); and to object to certain processing. To exercise a right, email jon@aisoiq.com. We respond within 30 days.

ProsNearby is intended for adults (18+) hiring home-service work or operating a home-service business. We do not knowingly collect information from anyone under 18.

We use TLS in transit, encryption at rest, role-based access, and the principle of least privilege. No system is perfectly secure — if you believe an account has been compromised, contact us immediately at jon@aisoiq.com.

See our Cookie Policy for the categories of cookies we use and how to change your consent at any time.

We may update this policy. Material changes will be posted at this URL with an updated effective date.

ProsNearby
Email: jon@aisoiq.com
Phone: (800) 555-7767